Refund policy
We stand behind the craftsmanship of every piece that carries the Puck Motion logo. If your apparel doesn't meet your expectations for fit or quality, we are here to make it right.
30-Day Returns on Apparel Items
If you aren't 100% satisfied with the fit or quality of your unworn, unwashed apparel, you have 30 days from the date of delivery to return it for a full refund or exchange. To be eligible for a return:
- Items must be unworn, unwashed, and in their original condition.
- Original tags must still be attached.
How to Start a Return
To initiate a return or exchange, email dan@wearpuckmotion.com with your order number. Once we receive your return, we will inspect it within 3-5 business days.
- For Apparel: We provide a pre-paid shipping label for approved returns and exchanges within the United States.
- For Stick Warranty Repairs: Shipping costs to and from our repair shop are the customer's responsibility.
Refurbished Stick Policy
All sales of refurbished sticks are final—no returns or exchanges. However, all refurbished sticks are covered by the Integral Hockey Lowell lifetime warranty on the 6-inch repair zone. If your stick breaks within the 6-inch repair zone, contact us at dan@wearpuckmotion.com to initiate a warranty review.
Exchanges
Ordered the wrong size? No problem. We offer one free exchange per apparel order to ensure you find your perfect fit. We will provide a pre-paid shipping label for your exchange once your request is approved.
Damages & Issues
Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, contact us immediately at dan@wearpuckmotion.com or call 978-259-9344 so we can make it right.
Puck Motion
791 Andover Street
Lowell, MA 01852